1. Introduction
At ARVIONEX Ventures Courier Services, customer satisfaction is important to us. We are committed to providing reliable, secure, and efficient courier and logistics services. This Refund Policy explains the conditions under which refunds may be requested, reviewed, and approved for services provided by ARVIONEX Ventures.
By using our services, you agree to the terms outlined in this Refund Policy.
2. Eligibility for Refunds
Refund requests may be considered under the following circumstances:
- Duplicate payment was made for the same service
- Payment was processed but delivery service was not initiated
- Shipment was cancelled before pickup or dispatch
- Verified operational errors caused failure of service
- Incorrect charges were applied due to company error
- A package could not be delivered due to internal operational issues
Refund approvals are subject to review and verification by ARVIONEX Ventures.
3. Non-Refundable Situations
Refunds may not be granted under the following circumstances:
- Delivery has already been completed successfully
- Incorrect delivery information was provided by the customer
- Delays caused by traffic, weather, security situations, or events beyond operational control
- Shipment cancellation after dispatch or pickup has started
- Refusal of package acceptance by the recipient
- Packages delayed due to government regulations, inspections, or restricted access areas
- Customer dissatisfaction unrelated to service failure
Fees associated with completed services, special handling requests, or urgent dispatch services may also be non-refundable.
4. Cancellation Policy
Customers may request cancellation of an order before the shipment is picked up or dispatched. Once dispatch operations have begun, cancellation requests may no longer qualify for a refund.
Approved cancellations may be processed partially or fully depending on the stage of service execution and operational costs already incurred.
5. Damaged or Lost Shipments
If a shipment is reported lost or damaged while under our handling, ARVIONEX Ventures may investigate the claim and determine appropriate compensation where applicable.
Customers must report damaged or missing items within a reasonable timeframe after delivery. Supporting evidence such as photographs, receipts, shipment details, or proof of value may be required during investigation.
Compensation, if approved, may be limited to the declared shipment value or applicable service terms.
6. Refund Request Process
To request a refund, customers should contact ARVIONEX Ventures with the following information:
- Full name
- Contact information
- Shipment or order reference number
- Proof of payment
- Reason for refund request
- Supporting evidence if applicable
Refund requests will be reviewed by our support team, and customers may be contacted for additional verification where necessary.
7. Refund Processing Time
Approved refunds may take several business days to process depending on the payment method, financial institution, or processing provider involved.
ARVIONEX Ventures is not responsible for delays caused by third-party financial systems or banking institutions.
8. Right to Decline Refunds
ARVIONEX Ventures reserves the right to deny refund requests that:
- Violate company policies
- Involve fraudulent activity
- Lack sufficient supporting information
- Fall outside eligible refund conditions
Our decision regarding refund eligibility after investigation shall be considered final where permitted by law.
9. Changes to This Refund Policy
We reserve the right to update or modify this Refund Policy at any time to reflect operational changes, legal requirements, or service improvements. Updated versions will become effective immediately upon publication on our website.
10. Contact Information
For refund-related questions, support, or requests, please contact:
ARVIONEX Ventures Courier Services
Email: courier@my-arvionex.com